AI Agents & Knowledge Base

Create specialized AI assistants for different purposes. Define personalities, set instructions, and give them access to your custom knowledge base.

What Are AI Agents?

Agents are customized AI assistants with:

• Custom personality — How the agent communicates
• Specific instructions — What it should and shouldn't do
• Knowledge base — Information it can reference

Use Cases

Creating an Agent

1. Go to MagicAssistant → Agents
2. Click Create New Agent
3. Set name and description
4. Write the system prompt (personality and instructions)
5. Choose tonality preset (Professional, Casual, Technical, etc.)

System Prompt Example

You are a friendly customer support agent for TechStore.

Your responsibilities:
- Answer questions about products and policies
- Help customers find the right products
- Escalate complex issues to human support

Guidelines:
- Always be helpful and professional
- When unsure, recommend contacting support directly

Knowledge Base

Give your agents information to reference when answering questions.

Adding Knowledge

1. Go to MagicAssistant → Knowledge Base
2. Click Add Entry
3. Enter title, content, category, and tags

Import from URLs

Import content from web pages automatically:

1. Enter a URL
2. Click Fetch Content
3. Review and save

Great for importing FAQs, product pages, and documentation.

Using Agents

• In Chat — Select an agent from the dropdown
• In Chatbots — Link agents to frontend chatbots

Related

• AI Chat — Use agents in chat
• Chatbot Builder — Deploy agents on your website
• Analytics — Track agent usage